Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- DKDaniel K., South Bend, INCustomer since Jul 2019
“Great. Communication and no hidden stuff. ”
- TZTodd Z., Granger, INCustomer since Aug 2019
“I’ve worked with Jon Backstrom for many many years for my Home, Auto and Business/Commercial Insurance packages & would not switch to anyone else. I’ve learned through experience that it’s not the carrier that makes the difference, it’s the agent and Jon is top tier! He reviews my coverages every year to see if I’ve had any changes that might have an impact – several of these reviews have led to significant cost savings! Jon is incredibly honest and ethical and I am fortunate, that after all these years I can consider him as my friend as well as my agent!!”
- GDGina D., Granger, INCustomer since Aug 2019
“We love the personal attention we get with both Jon and Jami. They know their products and which one (or more) are best suited to our needs. Thank you both for everything you do!”
- RSRyan S., South Bend, INCustomer since Sep 2019
“Provides a great personal touch in making sure our needs are met”
- AVAngela V., Mishawaka, INCustomer since Jun 2019
“Being able to do most if not all of the policy online or on the phone or even text and email is awesome. Life gets so busy it’s hard to squeeze in time yet it’s so important to keep up on. ”
- RNRebecca N., Mishawaka, INCustomer since Nov 2019
“When I need answers to my questions all I have to do is call and I will hear back almost immediately…..which is great customer service in my book”
- MGMishawaka, INCustomer since Oct 2019
“Prompt courteous service”
- MLMishawaka, INCustomer since Apr 2021
“Jon was very helpful and explained everything so that I understood the difference. Jon took the time to point out what I was missing on my other policies.
He not only saved me over $1100.00 dollars yearly, but got me better coverage!
He even called and canceled my other policies and my mortgage company.
He made me feel very comfortable!
” - CAChristel A., South Bend, INCustomer since Apr 2021
“Jaimie Potter was absolutely fantastic to work with. She went above and beyond to help to find me the best rates possible. Dropped my mothers rates, amd even hooked us up with renters insurance! Couldn’t be happier!! ”
- JLJason L., Elkhart, INCustomer since Mar 2021
“The personal touch of coming out to our place, asking questions, and making suggestions is definitely what set you apart from all others. We really appreciated that! ”
- FBMishawaka, INCustomer since Mar 2021
“Good service, good prices”
- AGAshton G., South Bend, INCustomer since Mar 2021
“You were very clear about what our coverage was, you offered an amazingly low price, you ironed out the policy and sent us the documents in a timely manner, and you made us feel free to ask you any questions without feeling like we were ignorant or an annoyance. ”
- ASGoshen, INCustomer since Mar 2021
“Jon was very responsive to our questions and needs. I knew we were in great hands.”
- MDSouth Bend, INCustomer since Mar 2021
“Found an insurance i can afford”
- DVDavid V., Elkhart, INCustomer since Feb 2021
“Having a home, 2 cars, boats and an RV, Jon took time to evaluate my insurance needs. He looked at my complete financial picture and made recommendations that included total protection of assets beyond just the home autos etc. When I opted out of a specific coverage there was no pressure to reconsider. I felt Jon was very thorough, responses were very timley, rates were very reasonable and I will strongly recommend Baxtrom Insurance.”
